Privacy Policy maju36

01 Personal Information Collected

maju36 collects your personal information during the registration process, account verification and ongoing use of our platform. This collection is carried out solely to enable us to provide a secure, legitimate and high-quality service.

The categories of information we collect include:

• Identity information — full name as stated on your MyKad, identification card number, date of birth and gender.
• Contact information — email address, mobile number and residential address.
• Financial information — bank account details, e-wallets (Touch 'n Go eWallet, Boost, DuitNow) and information related to deposit and withdrawal transactions.
• Technical information — IP address, device type, web browser used, operating system and activity log data within the platform.
• Game history — betting records, transaction history and activity within your maju36 account.

Sensitive information such as identification card numbers and financial details is collected only when required for identity verification (KYC) and licensed legal compliance purposes.

02 Purpose of Data Collection and Processing

Every piece of information we collect has a clear and limited purpose. maju36 only processes your data for the following purposes:

• Registration, verification and secure management of player accounts.
• Processing deposit and withdrawal transactions through supported payment methods including FPX, DuitNow, Touch 'n Go eWallet, Boost and cryptocurrency.
• Identity verification to meet Know Your Customer (KYC) requirements under the international licensing framework we operate under.
• Providing 24/7 customer support in Malay and English via live chat and email.
• Sending information on bonuses, promotions and service updates to players who have given their consent.
• Internal data analysis for the purpose of improving the platform, user experience and fraud prevention measures.
• Compliance with applicable legal requirements and regulations under our international licence.

maju36 will not process your data for any other purpose without first obtaining your explicit consent.

03 Data Storage and Security Measures

The security of your data is a core priority at maju36. We implement multiple layers of technical and administrative protection to keep your information safe.

• All data is transmitted over HTTPS connections using 256-bit SSL encryption, which is the industry standard.
• Account passwords are stored in cryptographic hash format — no one, including maju36 staff, can read your original password.
• Our data servers are protected by multi-layer firewalls and intrusion detection systems that operate around the clock.
• Internal access to player data records is strictly limited to authorised personnel only, with a complete audit trail.
• We conduct regular security assessments to identify and address any vulnerabilities.

While we take all reasonable measures, no digital system can guarantee absolute security. Should any data breach occur that affects your rights, maju36 will notify you within the timeframe required by applicable legislation.

04 Sharing Information with Third Parties

maju36 does not sell, rent or commercialise your personal information to third parties. However, there are limited situations where we need to share your data with trusted partners:

• Payment service providers — platforms such as FPX, Touch 'n Go eWallet, DuitNow and Boost receive only the information needed solely to process your transactions.
• Game software providers — game developers working with maju36 may receive technical data required for game operation; they are subject to strict data protection agreements.
• Competent authorities — we will disclose information when required by law, court order or a qualified regulatory body.
• Anti-fraud services — we use third-party tools to detect suspicious activity in order to protect all players.

All third parties that receive your data are required to comply with security standards equal to or higher than our own policy. This sharing is governed by contractual agreements that bind them to protect your privacy.

05 Cookies and Tracking Technologies

The maju36 website uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential cookies — required for basic website functions such as login sessions and account security. These cookies cannot be disabled.
• Performance cookies — collect information about how you use our platform to help us improve the speed and functionality of the website.
• Preference cookies — save your settings such as your preferred language so you do not need to reset them each time.
• Analytics cookies — help us understand usage patterns on an aggregated and anonymous basis for service improvement purposes.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the maju36 platform.

06 Your Rights Regarding Personal Data

As a registered maju36 player, you have certain rights regarding the personal information we hold about you. These rights can be exercised at any time through our support channels:

• Right of access — you have the right to request a copy of the personal information we hold about you.
• Right of rectification — if you find that your information is inaccurate or outdated, you have the right to request a correction.
• Right of deletion — you may request that we delete your data, subject to legal obligations that may prevent immediate deletion.
• Right to restrict processing — in certain situations, you have the right to request that we limit how we use your data.
• Right to data portability — you have the right to receive your data in a machine-readable format.
• Right to object — you may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, contact the maju36 customer support team via live chat or email. We will process your request within a reasonable timeframe.

07 Protection of Underage Players

maju36 takes the protection of vulnerable groups seriously. Our platform is strictly for players aged 21 and above only.

We do not knowingly collect personal information from individuals under the age of 21. Every player is required to go through an age verification process during registration and KYC verification.

Parents or guardians who are concerned about their website being accessed by minors are advised to use parental control software to block access to online gambling content.

08 Changes to This Privacy Policy

maju36 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new technology requirements, or compliance with applicable laws.

When material changes occur, we will:

• Update the "Last Updated" date shown at the top of this page.
• Display a clear notice on the maju36 website homepage.
• Send a notification to your registered email address for significant changes.

Your continued use of the maju36 platform after those changes take effect will be considered your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

09 Contact Us About Your Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how maju36 handles your personal data, our team is ready to help.

• Live Chat — available 24 hours a day, 7 days a week in Malay and English.
• Email — send your privacy enquiry in writing to our support email address.

We aim to respond to all privacy-related enquiries within a reasonable timeframe. Our contact details can be found at the bottom of every page on this website.

For general enquiries about our services, you can also visit our FAQ section or contact the customer support team directly.